Do I have to be home for service?
Only Interior windows require access inside. Please also have water turned on outside.
I’m moving—can I transfer my plan to my new home?
Yes! Just let our team know your new address, and we’ll create a new plan for your property.
What if I don’t want everything included in the plan?
You can always choose the à la carte option; however, you’ll lose the membership discounts and priority scheduling benefits.
What happens if it rains on the day of service?
If there’s inclement weather, our team will reach out to reschedule your service as soon as possible.
Can I upgrade or downgrade my package?
Yes! You can upgrade at any time—changes will take effect on your next billing cycle.
What if I cancel before a service is delivered?
Only services that have been paid for will be completed.
How do I cancel?
Cancellations require a 30-day notice so we can update your account and schedule.
How long is the initial commitment?
Memberships start with a one-year commitment and then automatically roll into a month-to-month program.
How does the scheduling work?
Our team will reach out to confirm when we’ll be on site. You’ll always know in advance when to expect us.
Can I add on services?
Yes! Each plan offers additional discounts for add-on services.
