Frequently Asked Questions
How to be prepared For Your Upcoming Cleaning Service
Please review the FAQs and guidelines below and feel free to contact us with any questions – 732.462.1187
General
Yes, our cleansers are 100% biodegradable and our process is eco-friendly and specifically formulated for exterior cleaning.The safety of your family, pets, and property as well as our employees are our main concern.
Yes, we have 2 million in liability and full workers compensation.
Yes, we have been in business since 2004! Please check out our 4.9 Google rating with 400+ reviews to see what our customers have to say about our services!
We are happy to provide both in person and remote online quotes! We would love the opportunity to meet you and go over your project but we can conveniently also send a remote quote.
Each job in unique. The time it takes to complete is dependent on many factors, such as the size of the surface and the amount of buildup. Our technicians will work on your property until they deliver the best possible results.
We recommend having your house washing at least twice per year. This provided consistent protection from harmful algae, mold, and other contaminants.
We do not hire undocumented workers. All of our technicians have to pass stringent testing and training in the use of your equipment, safety program and customer service. You can relax in the knowledge that the technician on your job is experienced, well trained, polite and will treat your home as if it were theirs.
Day Of Service
No. For your convenience, you do not need to be home. On the day we arrive, please close your windows and doors. We’ll also need access to a outside water spigot.
Yes, we do require access to working outside water, generally an accessible spigot on the outside of the house.
Many of our customers use a well for their water supply. When our team arrives, they check the well to make sure it can handle our process. If there are any issues, we will notify you immediately.
We wait until the day of service to see the exact weather and radar, often the weather predictions are off. Our team works in the wind and rain. If the weather is too extreme, our office staff will reach out regarding rescheduling the service.
Specific Service
It is not recommended to physically remove moss from your roof at the time of service. However, the good news is that our roof treatment neutralizes moss and lichens at their roots. This allows them to fall off the roof over time naturally.
No, we do not power wash wood siding. However, we do have a process to clean wood decks safely.
The length of time it takes them to fall off naturally is dependent on the depth to which their roots were embedded.
The appearance of your roof can make or break it’s curb appeal. Dark stains caused by algae, moss, lichen and debris can all significantly detract from the beauty of your home.
Clearview Washing’s Certified Technicians use a low pressure, soft wash method to safely and efficiently clean your roof. The results are immediate, dramatic and long lasting!
A house wash utilizes a soft wash process that combines safe pressure with biodegradable cleansers to remove dirt, mildew, algae, and other contaminants from your home’s exterior.
When cleaning roofs we use a Soft Wash System. No, pressure means NO damage to you roof shingles. We use detergents that are approved by the Asphalt Roof Manufacturers Assoication.
No. These stains may lighten up in color, but our process is not designed to remove oil/rust stains or inorganic marks.
We perform a “roof treatment” that eliminates harmful living organisms that grow on the roof. This process is not designed to remove any debris from the roof.
Yes, it will. The “green stuff” you see on your siding is a form of algae that affects thousands of homes each year. Our process is designed to safely eliminate not only algae from your siding, but also mold, dirt, grime, and other contaminants.
Payment/Billing
Rain Guarantee:
In order to stay on schedule, we do work in light rain situations. We find that it’s rare for rain to affect clean windows, but it does happen sometimes. We off the area’s only 2 Day Rain Guarantee. If rain spots up your windows within two days of service, we will come back and touch up as needed at no cost to you!
14-Day No Clog Guarantee:
Clearview Washing offers New Jersey’s best gutter cleaning promise – The 14-Day No Clog Guarantee. If your gutters develop a new problem within two weeks of service just give us a call. We will return promptly to address the issue, and at no cost to you!
We accept cash, check, credit card or ACH Bank transfers. We also offer financing!
Commercial/Property Management
Absolutely. Not only can we remove all paint-based graffiti, but we do it safely. In some instances, graffiti can be found near vegetation or other sensitive surfaces. With our environmentally friendly graffiti removal products, we can get rid of the graffiti without damaging the surrounding areas.
Terms Of Service
Clearview Washing is not responsible or liable for any of the following conditions or situations:
- This estimate does not include hard water removal, window repair, screen repair, or any restoration treatment of your windows by standard. If these services are required they must be discussed in advance with your sales representative and it will be quoted separately.
- We no longer clean storm windows, they are extremely time consuming and exposed too much liability.
- We are not responsible for broken window seals, leaky windows and doors, or worn, torn or damaged screens. Your outside water source must be turned on in advance of your service appointment.
- All windows must be closed and locked prior to your exterior house cleaning appointment. Your water source must be turned on prior to your service appointment.
- If you’ve purchased the deluxe or premium package, please ensure that your trash bin and mailbox are empty. We will not sanitize your trash bin if it is full and your package fee will not be refunded.
- Please note that this service does not include rust/iron removal. If you’d like rust/iron removal please speak to your sales representative so we may price accordingly. We are not responsible for worn and sun damaged surfaces.
- At your service appointment we will be removing all black streaks from your roof and we will kill all moss and lichens at the root. This process uses our Soft Wash System. Although we pre-treat the roof surface with a deep cleaning agent to remove the moss, algae, dirt and aging ugly black streaks. Please note that no power rinsing is necessary after to ensure that the roof composites will not be damaged. This is the cleaning method recommended by all roofing manufacturers. Keep in mind that upon the completion of your service appointment, the black streaks will be gone, however it will take typically 4 to 6 weeks for the dry and dead moss to flake off naturally, providing you with a clean roof.
- Please note that for your service, outside water source must be turned on in advance of your service appointment.
- The Asphalt Roofing Manufacturers Association recommends low-pressure soft washing as the preferred method for cleaning asphalt roofs in order to prevent damage to the shingles.
- We will not clean your gutters if you have gutter guards installed. Please let your sales representative know during your estimate appointment.
- The Gutter Cleaning Maintenance Plans provide you with 2,4 or 6 cleanings per year.
- By selecting a Gutter Cleaning Maintenance Plan and signing this estimate, you agree for us to automatically charge your card on file on the 1st of each month for one year. If you decide to cancel your Gutter Cleaning Maintenance Plan at any time, you will automatically be charged a $250 cancellation fee. Our office will contact you to schedule your first gutter cleaning and to collect your credit card information.
- We are not responsible for worn or damaged chandeliers, crystals and embellishments.
- This quote does not include rust/iron removal. If you would like rust/iron removal please speak to your sales representative for pricing.
- Please ensure that your exterior water source is turned on in advance of your service appointment.
- With the use of surface cleaner attachment, we limit the amount of sand lost during cleaning of pavers, regardless some sand will be lost in the process. It is recommended to have paver joints re-sanded with polymetric sand every 3-5 years.
- Please let us know in advance of your service appointment whether you’ve had any surface sealing or updates completed as we may need to wait a set amount of time before completing a cleaning in order to avoid damage to your new or updated surface. We are not responsible for damage to your new or updated surface if we are not made aware of the update in advance.
